qd111's Privacy Policy

qd111 is an online gaming platform serving Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains what personal information we collect when you use qd111's website, services, or platform, how we use and protect that information, and what rights you have in this process.

This policy applies to all qd111 services — live casino, slot games, sports betting (including cricket), Go Rush, multi-bet, and other categories. By continuing to use our platform you are considered to have agreed to the terms of this policy. Please read it carefully.

When creating and managing an account on qd111, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name and identity details
• Email address and contact details
• Date of birth (for age verification — persons under 21 are not eligible to use the platform)
• Payment information — transaction details via bKash, Nagad, Rocket, or bank transfer
• Account login credentials (passwords are stored in encrypted form)
• Identity verification documents (if required)

2.2 Information Collected Automatically

• IP address and device identification information
• Browser type, operating system, and device language settings
• Your activity on the platform: which games you played, when you logged in, and how much time you spent
• Transaction history — deposit and withdrawal amounts and dates
• Data collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive limited information from our payment partners or identity verification providers. Such information is used only to ensure account security and to complete financial transactions.

qd111 uses collected information for the following legitimate purposes:

1. Account management: to create, verify, and maintain your account.
2. Payment processing: to complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
3. Customer support: to resolve your issues and handle complaints through our 24/7 live chat and email support.
4. Security and fraud prevention: to detect and prevent unauthorized access, money laundering, or other misconduct.
5. Service improvement: to analyze user experience and further improve the platform.
6. Legal compliance: to comply with applicable laws and regulations.
7. VIP and bonus programs: to manage VIP tiers from Bronze to Diamond and deliver relevant offers.
8. Responsible gaming: to identify unusual playing patterns and provide support to users.

qd111 uses cookies and similar tracking technologies to operate its services. Cookies are small text files stored in your browser.

4.1 Types of Cookies We Use

• Essential cookies: required for the basic functionality of the platform, such as maintaining login sessions.
• Functional cookies: to remember your preferences and settings, such as language selection.
• Analytics cookies: to understand how the platform is used and to improve the service.
• Security cookies: to detect fraud and keep accounts secure.

4.2 Cookie Controls

You can control or decline cookies through your browser settings. Please note that disabling essential cookies may cause some qd111 services to not function properly.

qd111 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

• Payment processors: with bKash, Nagad, Rocket, or bank partners — only the information necessary to complete a transaction.
• Technology partners: service providers who assist in operating the platform, who work under strict confidentiality agreements.
• Legal authorities: to the relevant authorities where required by court order or legal obligation.
• Fraud prevention: to assist in investigations of money laundering or fraud.
• With your consent: in circumstances where you have given specific permission.

In each of the above cases, only the minimum information strictly necessary for the specific purpose is shared — nothing more.

qd111 applies industry-standard technical and organisational measures to keep your personal information secure:

• SSL encryption: all data transmissions are protected by SSL (Secure Socket Layer) encryption technology, which secures the exchange of information between your browser and our servers.
• Password hashing: your password is never stored in plain text; instead it is stored using strong cryptographic hashing.
• Access controls: only authorised staff may access personal information, and only for a specific need.
• Regular security reviews: regular security audits are conducted to identify and address potential vulnerabilities.
• Data minimisation: we collect only the information that is genuinely necessary to provide the service.

qd111 retains your personal information only for as long as necessary. When determining the retention period, we consider the following:

• Duration of account activity: information is retained for as long as your account is active.
• Legal obligations: information related to financial transactions is kept for the period required by applicable law.
• Fraud prevention: security-related information may be retained for a set period if needed.
• After account closure: when an account is closed or deactivated, information beyond what is legally required is securely deleted.

If you wish to close your account or request the deletion of specific information, please contact our support team.

As a user of the qd111 platform, you have the following rights regarding your own personal information:

• Right of access: you have the right to know what information we hold about you.
• Right to rectification: if your information is inaccurate or incomplete, you can request that it be corrected.
• Right to erasure: in certain circumstances you can request that your personal information be deleted, unless a legal obligation requires otherwise.
• Right to object to processing: you can object to your information being used for specific purposes.
• Right to data portability: you can request a copy of your personal information in a structured format.
• Right to withdraw consent: you can withdraw your consent to marketing communications at any time.

To exercise any of the above rights, please email [email protected] or contact us through our 24/7 live chat. We will respond to your request as promptly as possible.

The qd111 platform may contain content from third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, and others). These providers operate under their own privacy policies.

When accessing the platforms of bKash, Nagad, Rocket, or bank partners for payment processing, their privacy policies apply. qd111 is not responsible for the data practices of these third parties.

qd111 is strictly for adults aged 21 and above. We never knowingly collect or process personal information from anyone under the age of 21.

An age verification process is followed at account registration. If we become aware that a minor is using our platform, the relevant account will be immediately closed and any collected information will be deleted.

qd111 may update this privacy policy from time to time. The policy may be revised due to service improvements, legal changes, or technological developments.

If any significant changes are made, we will notify you via your registered email address or through a notice on the platform. If you continue to use the platform after a policy change, you will be considered to have agreed to the updated policy.

The most recently effective version will always be available on this page. We recommend that you review this policy regularly and stay informed about any changes.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

• Email: [email protected]
• Live chat: 24 hours a day, 7 days a week, in both Bengali and English.

We take any privacy-related complaint seriously and are committed to resolving it as soon as possible. After receiving your request, our support team will contact you directly.